popgostp

Terms and Conditions

Last updated: July 9, 2026

These Terms and Conditions govern access to and use of the platform PopgoSTP, including the application PopgoSTP, intended for passengers, the application PopgoSTP Driver, intended for drivers, and the website popgostp.com.

The PopgoSTP platform is managed by YUPOPCAR UNIPESSOAL LDA., headquartered in Bobo Forro 145, São Tomé City, São Tomé and Príncipe, Tax ID 517220523, contact email info@popgostp.com and phone +239 9842021.

By creating an account, accessing, browsing, or using PopgoSTP, the user declares that they have read, understood, and accept these Terms and Conditions, as well as the PopgoSTP Privacy Policy.

If you do not agree with these Terms and Conditions, you should not use the platform, the application, or the associated services.

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

PopgoSTP: the digital mobility platform managed by YUPOPCAR, including the website, passenger app, driver app, management dashboard, and associated features.

YUPOPCAR: YUPOPCAR UNIPESSOAL LDA., the entity responsible for the technological, commercial, and administrative management of the PopgoSTP platform.

Passenger: person who uses the PopgoSTP app to request a ride, trip, transfer, or service available on the platform.

Driver: an independent person who uses the PopgoSTP Driver application to receive, accept, and carry out ride requests through the platform.

Trip: a journey requested by a passenger and carried out by an independent driver through PopgoSTP.

Service: set of features made available by PopgoSTP, including ride requests, price calculation or estimate, location, communication, ratings, trip history, driver wallet, and support.

Driver wallet: balance associated with the driver’s account in the PopgoSTP Driver application, used to manage top-ups, commissions, platform usage fees, or other applicable transactions.

STN: São Tomé and Príncipe dobra, the currency used to display prices on the platform, unless otherwise indicated in the application.

2. Platform purpose

PopgoSTP is a digital mobility platform created to facilitate travel in São Tomé and Príncipe, bringing together passengers looking for transportation and independent drivers available to carry out trips.

Through the application, passengers can request rides for local trips, airport, hotels, restaurants, beaches, points of interest, tourist areas, or other destinations available in the operating area.

Through the PopgoSTP Driver application, drivers can receive ride requests, communicate with passengers, track trips, view history, manage their activity, and use the features made available by the platform.

PopgoSTP should not be understood as a traditional transport company, a taxi company, a public mobility entity, or a driver certification body. PopgoSTP acts as a technology platform and intermediary between passengers and independent drivers.

3. Relationship between YUPOPCAR, passengers, and drivers

YUPOPCAR manages the PopgoSTP platform and provides technology that enables the connection between passengers and independent drivers.

Unless expressly stated otherwise, YUPOPCAR does not directly provide the transportation service. Transportation is carried out by the driver who accepts the ride request through the application.

Drivers are independent and register on the platform as private individuals or independent service providers. Use of PopgoSTP Driver does not create any employment relationship, employment contract, subordinate relationship, partnership, agency, commercial representation, or mandate between the driver and YUPOPCAR.

Each driver is responsible for the way they provide the transportation service, for compliance with applicable law, for their legal authorization to drive, for the vehicle used, for the required documentation, for driving safety, and for any tax, professional, administrative, or legal obligations that may apply to them.

YUPOPCAR may define rules for access to, continued use of, and use of the platform, as well as approve, suspend, or remove driver accounts when there are operational, legal, technical, commercial, or safety reasons.

4. Acceptance of the Terms

By using PopgoSTP, the user accepts these Terms and Conditions and agrees to comply with them.

Acceptance may occur through account creation, use of the application, ride request, acceptance of a ride request, use of the driver wallet, document submission, contact with support, or any other interaction with the platform.

YUPOPCAR may request additional acceptance of specific terms for certain features, service categories, updates, campaigns, payments, the driver wallet, or operational rules.

If the user does not accept these Terms or fails to comply with their obligations, YUPOPCAR may limit, suspend, or terminate access to the platform.

5. Eligibility and minimum age

The PopgoSTP app is intended for users with a minimum age of 16 years, unless the app, applicable law, or future platform rules require a higher age.

Users under 16 years old must not create an account or use the platform.

Users between 16 and 18 years old must use the platform with the knowledge, authorization, or responsibility of their legal representative, whenever required by applicable law.

To use the PopgoSTP Driver app as a driver, the user must meet the legally required age to drive, hold a valid driver's license, meet the conditions necessary to provide the service, and comply with the applicable legislation in São Tomé and Príncipe.

YUPOPCAR may refuse or suspend accounts when there are doubts about age, identity, legal qualification, submitted documents, or compliance with these Terms.

6. Passenger account

To use certain PopgoSTP features, the passenger may need to create an account and provide true, complete, and up-to-date information.

The passenger is responsible for:

keeping their data accurate and up to date;
protecting access to their account;
not sharing the account with third parties;
using the platform only for lawful purposes;
correctly indicating the pickup location and destination;
being present at the indicated pickup point;
respecting the driver, the vehicle, and other passengers;
paying for the trip under the terms presented or agreed through the app;
complying with the cancellation, conduct, and safety rules.

The passenger is responsible for all activities carried out through their account, unless they demonstrate unauthorized use not attributable to them.

7. Driver account

To use PopgoSTP Driver, the driver must create an account, provide the requested data, submit the required documents, and await validation by YUPOPCAR or the team responsible for approval.

Submitting documents does not guarantee automatic acceptance on the platform.

YUPOPCAR may approve, refuse, suspend, or remove drivers based on operational, legal, technical, commercial, documentation, or security criteria.

The driver is responsible for:

providing true, complete, and up-to-date information;
holding a valid driving license;
using a suitable, identifiable vehicle in roadworthy condition;
keeping the vehicle documentation up to date;
complying with traffic rules and all other applicable laws;
providing the service with diligence, respect, and care;
not accepting trips that cannot be carried out safely;
maintaining proper communication with passengers;
respecting the prices, fees, categories, and rules shown in the app;
maintaining sufficient balance in the wallet, where applicable;
complying with the tax, legal, administrative, and professional obligations applicable to them.

The driver may not present themselves as an employee, representative, agent, or worker of YUPOPCAR.

8. Driver documents and approval

For validation purposes, PopgoSTP Driver may request from the driver the documents and information necessary for registration and approval.

According to the platform's default technical configuration, a driving license may be requested. YUPOPCAR may also request additional documents, depending on the active configuration, operational requirements, and applicable law.

Additional documents may include:

identification document;
vehicle documents;
vehicle insurance;
vehicle photos;
driver photo;
criminal record certificate, where legally permissible and necessary for validation purposes.

The driver undertakes to keep all documents valid and up to date. YUPOPCAR may suspend or restrict the driver's access to the platform if the documents are expired, incomplete, illegible, false, inconsistent, or unsuitable.

Manual approval of the driver may depend on document review, data verification, operational availability, vehicle category, service area, and YUPOPCAR's internal criteria.

9. Trip request and acceptance

The passenger may request a trip through the PopgoSTP app, indicating the pickup point, destination, service category, and other requested information.

The app may show the passenger information about the estimated or calculated price, vehicle category, available driver, expected time, location, route, or other relevant information.

When a driver accepts the request, the app confirms the trip and provides the information necessary to carry out the service.

The driver is free to accept or refuse trip requests, without prejudice to the rules on quality, availability, cancellation, wallet balance, and proper use of the platform.

YUPOPCAR does not guarantee that a driver will always be available, that all requests will be accepted, that the estimated time will be met, or that the service will be available in all areas, times, or categories.

10. Service availability

PopgoSTP was created to operate in São Tomé and Príncipe, with an initial focus on São Tomé, the airport, hotel areas, restaurants, beaches, points of interest, local routes, and trips related to tourism and daily mobility.

Platform availability may vary depending on the area, time, number of active drivers, service category, traffic conditions, weather conditions, connectivity, technical availability, app settings, and other operational factors.

YUPOPCAR may change, limit, suspend, or expand operating areas, categories, features, or services, without this constituting a guarantee of permanent availability.

PopgoSTP may be temporarily unavailable due to maintenance, updates, technical failures, network issues, supplier interruptions, force majeure, or other situations beyond YUPOPCAR's reasonable control.

11. Service categories

PopgoSTP may offer different service categories, depending on the active configuration in the app and driver availability.

The categories may include:

Tricar: trip made in a tricar or equivalent category, when available;
Regular or Classic: category associated with older vehicles or entry-level vehicles;
Superior: category associated with standard or mid-range vehicles;
Executive: category associated with higher-end vehicles.

The Executive category corresponds to a higher vehicle class and should not, by itself, be understood as a business service, corporate contract, premium chauffeur, or dedicated business service.

YUPOPCAR may create, change, suspend, or remove service categories according to operational needs, platform configuration, driver availability, and commercial strategy.

12. Special services

PopgoSTP may offer special services, depending on the active configuration in the app, operational availability, and acceptance by drivers.

These services may include:

local trips;
airport transfers;
hotel transfers;
transport to restaurants, beaches and points of interest;
tourist routes;
travel with companion animals;
other options that may become available in the application.

Reference to a special service does not guarantee that it will always be active, available in all areas, or provided by all drivers.

Some services may be subject to an additional price, their own rules, limited availability, selection of a specific category, or express acceptance by the driver.

13. Travel with companion animals

PopgoSTP may make travel with companion animals available, subject to active configuration, driver availability, and conditions of safety, hygiene, and proper transport.

When available, travel with companion animals may incur an additional fee. The applicable amount will be shown in the application before the trip is confirmed or in accordance with the conditions communicated by YUPOPCAR.

The passenger is responsible for informing that they are traveling with a companion animal, ensuring that the animal is transported safely, avoiding damage or dirt in the vehicle, and complying with the driver's reasonable instructions.

The driver may refuse to transport animals where there are legitimate reasons related to safety, hygiene, capacity, vehicle conditions, health, allergies, the animal's behavior, or lack of suitable transport conditions.

The passenger may be held responsible for damage, extraordinary cleaning, or losses caused by the animal during the trip.

14. Trip prices

Trip prices are shown in the app in São Tomé and Príncipe dobras, STN, unless otherwise indicated in the app itself.

The application may calculate the trip price based on factors such as base fare, distance traveled, service category, extras, applicable fees, area, time, availability, route, travel time, or other commercial settings defined by YUPOPCAR.

Before confirming a trip, the passenger must check in the application the estimated price, calculated price, applicable fees, extras, or specific conditions shown for that trip.

The price shown before confirmation may be an estimate or calculation based on the data available at the time. The final amount may vary depending on the actual distance, route, changes to the itinerary, destination, selected category, cancellation fees, additional services, operational conditions, or other rules indicated in the application.

YUPOPCAR may change prices, fees, extras, categories, calculation formulas, or commercial conditions whenever necessary. The applicable conditions will be those shown in the application at the time of the trip request or confirmation.

If the application shows amounts in other currencies, these are for information purposes only and may be subject to exchange rate fluctuations. YUPOPCAR does not guarantee automatic conversion to euros or any other currency unless this feature is expressly available in the application.

15. Payment for trips by the passenger

At the time these Terms were drafted, it is expected that the passenger will pay for the trip in cash directly to the driver.

The passenger must ensure that they have the necessary amount to pay for the trip at the end of the journey or at the time agreed with the driver, according to the practice shown in the application.

YUPOPCAR may, in the future, make other payment methods available, including in-app payment, card, bank transfer, digital wallet, or other means, if these are enabled and communicated on the platform.

The trip summary sent by the app or stored in the history does not necessarily replace an invoice, tax receipt, or accounting document, unless expressly stated otherwise.

When payment is made directly to the driver, any tax, reporting, or documentation obligation associated with the trip amount may fall to the driver, under applicable law.

16. Driver wallet

Drivers may have a wallet associated with their PopgoSTP Driver account.

The driver wallet may be used to manage balance, top-ups, commissions, platform usage fees, driver plans, subscriptions, or other movements associated with the use of the platform.

Wallet top-ups may be made using the methods made available by YUPOPCAR, including bank transfer, card, or other means that may be enabled.

The minimum top-up amount, mandatory minimum balance, commission model, frequency, usage rules, and conditions for access to requests may be defined by YUPOPCAR and presented in the app, dashboard, internal communication, or documentation applicable to drivers.

YUPOPCAR may issue an invoice or receipt relating to drivers' wallet top-ups, where applicable.

Wallet balance does not expire, unless there is an express legal or contractual change communicated. If the driver stops using the platform, any refund of balance may be reviewed and processed manually by YUPOPCAR, subject to verification of amounts, pending transactions, existing obligations, commissions, fees, and applicable rules.

17. Commissions and fees applicable to the driver

YUPOPCAR may apply to the driver commissions, platform usage fees, plans, subscriptions, or other charges associated with access to and use of PopgoSTP Driver.

The commercial model may vary according to the configuration defined by YUPOPCAR and may include a fixed amount per trip, a percentage of the trip amount, a subscription per period, a driver plan, or another model communicated to the driver.

Where a commission per trip exists, it may be deducted from the driver wallet at the end of the trip, according to the platform configuration.

The driver must regularly check the app, dashboard, or YUPOPCAR communications to know the active commercial model, available balance, amounts deducted, top-ups made, and any changes.

YUPOPCAR may limit the driver's access to new requests if the wallet does not have sufficient balance or if the driver does not comply with the applicable commercial conditions.

18. Cancellations

The app allows passengers and drivers to cancel trips, according to the active rules on the platform.

The passenger may cancel the trip free of charge during the initial period indicated in the app, when this option is available.

After this period, a cancellation fee may apply. The amount and applicable conditions will be shown in the app or communicated by YUPOPCAR.

The driver may also cancel a trip when there is a legitimate reason, inability to complete the trip, location error, lack of contact, safety risk, inappropriate behavior, operational impossibility, or another reason accepted by the platform.

Abusive use of cancellations by passengers or drivers may result in a warning, feature limitations, loss of priority, account suspension, fee charges, or other appropriate measures.

19. Location and real-time operation

PopgoSTP uses location data to enable trip operation, price calculation or estimation, driver tracking, pickup point indication, route display, support, and trip history.

During use of the application, the passenger may see the driver on the map and the driver may see the passenger's location, as necessary to carry out the trip.

The location may be stored in the trip history and used for support, safety, complaint resolution, incident verification, service improvement, and compliance with legal obligations.

The user can manage location permissions in their device settings. However, disabling location may prevent or limit normal use of the application.

The processing of location data is explained in greater detail in the PopgoSTP Privacy Policy.

20. Chat, calls and communications

The application may provide internal chat between passenger and driver to facilitate trip coordination.

The platform does not provide in-app internal calls, but may allow external phone contact between passenger and driver when necessary to carry out the trip.

Users must use chat, calls, and other communication channels in a respectful, appropriate, and strictly trip-related manner or in connection with use of the platform.

It is prohibited to use communication channels for threats, harassment, discrimination, unauthorized advertising, improper contact, sending illegal content, offensive messages, or any abusive use.

YUPOPCAR may review communications when necessary for support, complaints, safety, incident investigation, or legal compliance, in accordance with the Privacy Policy.

21. Ratings and comments

PopgoSTP may allow passengers to rate drivers and drivers to rate passengers.

Ratings may include star ratings and, in certain cases, written comments. When a low rating is given, the application may request a comment to understand the reason for the rating.

Ratings must be truthful, proportionate, respectful, and related to the actual experience of using the platform or the trip.

YUPOPCAR may use ratings and comments to improve service quality, analyze complaints, identify inappropriate behavior, manage trust on the platform, and apply the measures provided for in these Terms.

It is prohibited to manipulate ratings, create false comments, use offensive language, disclose third-party personal data, or use ratings for abusive purposes.

22. Passenger conduct

The passenger must use PopgoSTP responsibly, respectfully, and lawfully.

The passenger undertakes to:

provide true and up-to-date information;
correctly indicate the pickup point and destination;
be available at the indicated location;
respect the driver, the vehicle, and other passengers;
not damage, dirty, or misuse the vehicle;
not transport illegal, dangerous, or inappropriate items;
not ask the driver to violate traffic rules or applicable law;
not engage in offensive, discriminatory, violent, threatening, or abusive acts;
pay the amount due for the trip and applicable fees;
comply with specific rules for trips with companion animals, luggage, capacity limits, or special categories.

The passenger may be held responsible for damages, extraordinary cleaning, losses, fees, costs, or incidents caused during the trip.

23. Driver conduct

The driver must use the PopgoSTP Driver in a responsible, professional, respectful, and lawful manner.

The driver undertakes to:

comply with applicable driving and transportation laws;
holding a valid driving license;
use a suitable, identifiable, clean vehicle in roadworthy condition;
keep valid and up-to-date documents;
respect the passenger and other occupants;
drive with prudence, care, and respect for traffic rules;
not accept trips under conditions that compromise safety;
not allow third parties to use their driver account;
not carry out trips through another driver's account;
not manipulate prices, routes, ratings, balance, or platform features;
not charge undue amounts or amounts not shown to the passenger, unless there is a legitimate agreement or a rule indicated in the app;
respect the rules on cancellations, wallet, commissions, and support.

Failure to comply with these obligations may result in suspension, deactivation, review retention, removal from the platform, or other appropriate measures.

24. Legal, tax, and administrative obligations of drivers

Drivers are independent and responsible for complying with the legal, tax, administrative, professional, licensing, insurance, circulation, and transportation obligations applicable to them.

A driver's acceptance on the platform does not constitute legal certification, public licensing, a guarantee of professional qualification, or absolute validation of their activity before the competent authorities.

It is the driver's responsibility to ensure that they can legally carry out the trips they accept, that the vehicle is in suitable condition, and that they have the insurance, documents, authorizations, or requirements required by applicable law.

YUPOPCAR may request documents and apply validation rules, but this does not replace the driver's own legal obligations.

25. Trip summaries, invoices and receipts

After a completed trip, the app may send a trip summary by email to the passenger, the driver, and YUPOPCAR, as well as store the information in the app history.

The trip summary may include data such as origin, destination, date, time, category, amount, driver, passenger, route, or other operational elements.

The trip summary does not necessarily replace an invoice, tax receipt, or accounting document, unless expressly stated.

YUPOPCAR may issue an invoice or receipt relating to drivers' wallet top-ups, where applicable.

When payment for the trip is made directly by the passenger to the driver, any tax document relating to the trip may be the driver's responsibility, in accordance with applicable law.

26. Support, complaints and incidents

Users may contact PopgoSTP via email info@popgostp.com for support requests, questions, complaints, incidents, account issues, payments, wallet, trips, documents, or use of the platform.

When contacting support, the user must provide sufficient information to identify the account, trip, or situation in question, including date, time, phone number, email, description of the problem, and relevant details.

YUPOPCAR will seek to review requests in a reasonable and proportionate manner and may request additional information from the passenger, driver, or technical providers.

Submitting a complaint does not guarantee a refund, compensation, change in rating, change in price, suspension of another user, or a decision favorable to the complainant.

YUPOPCAR may take appropriate measures when there are indications of fraud, abuse, breach of these Terms, safety risk, or violation of the law.

27. Prohibited use

It is prohibited to use PopgoSTP for unlawful, fraudulent, abusive, dangerous, or otherwise contrary to these Terms purposes.

It is especially prohibited to:

create fake accounts or use third-party data without authorization;
share, sell, transfer, or assign accounts;
manipulate location, prices, ratings, requests, wallet, or app systems;
use the platform for illegal activities;
threaten, harass, discriminate against, or insult other users;
transport illegal, dangerous, or prohibited goods;
damage vehicles, equipment, or technical infrastructure;
attempt to improperly access accounts, systems, data, or features;
copy, alter, decompile or technically exploit the application without authorization;
use the platform in a way that harms passengers, drivers, YUPOPCAR, suppliers or third parties.

Violation of this section may result in suspension, account closure, reporting to the competent authorities, a claim for compensation, or other legally permissible measures.

28. Suspension, limitation or closure of account

YUPOPCAR may suspend, limit or close a user's access to the platform when there are reasonable grounds to do so.

These grounds may include:

violation of these Terms;
false, incomplete or outdated information;
invalid, expired or suspicious documents;
inappropriate, offensive or dangerous behavior;
fraud, abuse or attempted manipulation of the platform;
non-payment of amounts due;
insufficient balance in the driver's wallet, where applicable;
use of the account by third parties;
risk to passengers, drivers, YUPOPCAR or third parties;
legal obligation, order from an authority or security need.

YUPOPCAR may, where appropriate, inform the user of the measure applied and allow them to provide clarification. In serious, urgent or legally justified situations, the measure may be applied without prior notice.

29. Account deletion

Users may request deletion of their PopgoSTP or PopgoSTP Driver account through the options available in the app, when this feature is active, or by sending a request to info@popgostp.com.

Account deletion implies the deletion or anonymization of the associated personal data, except where YUPOPCAR must retain certain data for legal, tax, accounting, contractual, security, fraud prevention, complaint resolution or rights defense reasons.

Temporary deactivation, suspension or blocking of an account does not necessarily amount to the permanent deletion of the account and associated data.

Closure of the driver's account does not affect the review of wallet balance, pending transactions, commissions, invoices, receipts, claims or existing obligations.

30. YUPOPCAR's liability

YUPOPCAR provides the PopgoSTP technology platform and seeks to ensure its proper operation, within reasonable standards of quality, availability and security.

To the maximum extent permitted by applicable law, YUPOPCAR shall not be liable for:

temporary unavailability of the app or website;
internet, GPS, map, device, mobile carrier, or third-party provider failures;
delays, cancellations, or driver unavailability;
conduct, acts, or omissions of passengers or drivers;
items forgotten, lost, or damaged during the trip;
external arrangements made directly between passenger and driver outside the platform;
losses resulting from incorrect data provided by the user;
price variations resulting from route, distance, category, fees, extras, or active settings;
force majeure events, acts of God, political instability, natural phenomena, legal restrictions, widespread technical failures, or situations beyond its reasonable control.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

31. User liability

The user is responsible for the information they provide, how they use the platform, compliance with applicable law, and any damage they cause to YUPOPCAR, other users, or third parties.

The passenger may be liable for damage caused to the vehicle, extraordinary dirtiness, losses, cancellation fees, missing amounts, abusive use, or breach of these Terms.

The driver may be liable for damage, violations, accidents, legal non-compliance, invalid documents, improper charges, poor service performance, abusive use of the account, breach of tax or legal obligations, and any consequences arising from their independent activity.

32. Forgotten items

If a passenger forgets an item in a vehicle, they should contact PopgoSTP or the driver, when possible, providing sufficient information to identify the trip.

YUPOPCAR may help facilitate contact between passenger and driver, but does not guarantee the recovery, safekeeping, or delivery of forgotten items.

The driver must act in good faith when they find forgotten items, seeking to communicate the situation through the available channels.

Any delivery, travel, or return costs may be agreed directly between passenger and driver, where applicable.

33. Intellectual property

The PopgoSTP brand, name, logo, design, website, texts, graphic elements, content, structure, software, features, databases, and other elements associated with the platform are the property of YUPOPCAR or are licensed for its use.

The user is granted only a limited, personal, revocable, non-exclusive, and non-transferable authorization to use the platform in accordance with these Terms.

It is prohibited to copy, reproduce, modify, distribute, sell, rent, exploit, decompile, attempt to extract source code, create competing services, or use elements of PopgoSTP without prior written authorization from YUPOPCAR.

34. Digital applications, stores and devices

The PopgoSTP and PopgoSTP Driver applications may be available in digital stores, including the App Store and Google Play, subject to availability and approval by the respective platforms.

Use of the applications may also be subject to the terms, policies and rules of Apple, Google or other distribution platforms.

The user is responsible for ensuring that they have a compatible device, internet access, an updated operating system, the necessary permissions and the technical conditions required to use the application.

Costs of mobile data, calls, SMS, internet, roaming or other charges billed by operators are the responsibility of the user.

35. Third-party services

PopgoSTP may use third-party services for features such as maps, location, hosting, notifications, email delivery, payments, technical analysis, support, security or application maintenance.

These services may be subject to their own terms, privacy policies and conditions of use of the respective providers.

YUPOPCAR is not responsible for failures, unavailability, changes, errors or limitations of third-party services, except where the law provides otherwise.

36. Personal data protection

Use of PopgoSTP involves the processing of personal data, including account data, contact details, location, trips, payments, wallet, driver documents, ratings, communications and technical data.

The processing of personal data is governed by PopgoSTP Privacy Policy, available on the website and, where applicable, in the application.

By using the platform, the user declares that they have read the Privacy Policy and understands that certain data is necessary for the operation of PopgoSTP.

37. Changes to the service

YUPOPCAR may change, update, suspend, replace or discontinue features, categories, services, prices, fees, operating areas, commercial rules or technical conditions of PopgoSTP.

Changes may result from operational, legal, technical, commercial, security, external supplier or platform improvement needs.

Where appropriate, YUPOPCAR may inform users through the application, email, website or another available means.

38. Changes to the Terms and Conditions

YUPOPCAR may update these Terms and Conditions whenever necessary.

The updated version will be published on the website or made available through the application. When the changes are significant, YUPOPCAR may communicate the update by email, notification, in-app notice or another appropriate means.

Continued use of the platform after the changes are published means that the user has read the updated version and accepts the new Terms, unless express acceptance is required.

If the user does not agree with the changes, they must stop using the platform and may request account closure.

39. Communications

YUPOPCAR may communicate with users through the app, push notifications, email, phone, SMS, website, chat, driver dashboard, or other means associated with the account.

Communications may include information about trips, account, support, safety, documents, wallet, payments, changes to the Terms, service updates, and other operational messages.

The user is responsible for keeping their contact details up to date in order to receive important communications.

40. Governing law and dispute resolution

These Terms and Conditions are governed by the applicable laws of São Tomé and Príncipe, except where mandatory rules of another jurisdiction are legally applicable.

In the event of a dispute, users should first contact YUPOPCAR through info@popgostp.com, describing the situation and allowing an attempt at an amicable resolution.

If an amicable resolution cannot be reached, disputes will be submitted to the competent authorities and courts of São Tomé and Príncipe, unless mandatory legal rules provide otherwise.

41. Contact

For any questions related to these Terms and Conditions, support, complaints, information requests, account, trips, driver wallet, or platform operation, contact:

YUPOPCAR UNIPESSOAL LDA.

Email: info@popgostp.com

Store: Av. Marginal 12 Julho, Cidade de São Tomé, São Tomé and Príncipe

Phone: +239 9842021