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Find answers to the most common questions or speak directly with our support team.
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Frequently asked questions
Quick answers
Account
How do I create my account?
Download the popgostp app, open it, and follow the registration steps with your mobile number. It’s quick and free.
I forgot my login details.
On the app sign-in screen, tap “Recover access” and follow the instructions sent to your phone or email.
Trips
How do I request a trip?
Open the app, enter your destination, confirm the pickup point and price, and request the trip. Then track the driver as they come to you on the map.
Can I cancel a trip?
Yes, you can cancel in the app before the driver arrives. In some cases, a small cancellation fee may apply.
I left an item in the car. What should I do?
Contact us as soon as possible by support@popgostp.com with the travel date and time. We will help contact the driver.
Payments
How do I pay for the trip?
You can pay using the methods available in the app. The fare is always shown before you confirm the trip.
Drivers
How do I start driving on popgostp?
Download the popgostp Driver app, create your account, and submit the required documents. Once approved, you can go online and receive trips.
When and how do I receive my earnings?
You can track your earnings directly in the popgostp Driver app. Payment details are shown in your driver account.
Don't have the app yet?
Download popgostp and start traveling in São Tomé and Príncipe.